I booked a Basic Fare return ticket for my sister-in-law from LHR-YVR-YYJ using part of a credit from a VDB and credit card for the taxes. I cancelled it on April 17 online and was just given a 'case number'. I was planning to get in touch last week (but forgot), but yesterday got a (6th) revised itinerary. I was going to call this morning, but at 8am got confirmation of the cancellation with the following message:
We are happy to inform you that we have processed your request to cancel your itinerary and keep the remaining value of your ticket for future travel. This is value is valid for travel to be rebooked and completed within 24 months of your flight cancellation date. If you purchased a non-refundable fare, please note that you are not eligible for a refund.
Please note:
- If your original travel dates were between March 1, 2019 and February 29, 2020, both the change fee and fare difference will apply.
- If your original travel dates are between March 1, 2020 and May 7, 2020, the change fee will be waived, but the fare difference will apply.
Also, when rebooking a new flight, any fare difference will apply if the new flight is more expensive. If you have purchased a non-refundable fare, and the new flight is less expensive, the fare difference is non-refundable.
We're past May 7 now, so not sure what this means.
The flights are still all running, so I guess that EU-261 doesn't apply, even though there is zero chance of her flying. On the other hand we bought a basic fare knowing that there were no changes or refunds allowed.
Dr. PITUK