So I decided to make a last appeal...basically pointing out that if members are allowed to exit the Membership Holiday midway, it would ultimately be beneficial for the airline because it will sway members to fly on CX. (of course this may not be the case for majority of members based in HK)
this is what I got in the reply.
Overall our membership holiday terms and conditions have generally been quite well received by members, as unlike other loyalty programs our members may take a ‘break’ for any reason. It may for job relocation, health, paternal reasons, we’ve not discriminated or asked members to quantify their reasons to ensure it’s fair to all and the differing circumstances. However we do request that they commit to the time frame.