FlyerTalk Forums - View Single Post - Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
Thread: Master thread COVID-19/Coronavirus; travel waivers, route changes, AC impacts
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Old May 11, 2020 | 7:29 pm
  #1641  
rickg523
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Originally Posted by drjeffrock
Nice. I’ve never had an issue with IAP refunding a cancelled flight, but my law firm partner was getting the run around on an air Tahiti Nui cancelled flight that he originally booked through Amex travel. But now that I think about it: it probably wasn’t IAP as he never loosens the purse strings and flies coach lol. Glad to hear that IAP is being proactive though...
I have heard anecdotally that bookings through IAP online instead of by phone, while avoiding the $39 transaction fee, do not receive the same level of service.
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