Originally Posted by
Vit007
I missed "ago" in how long ago did your request the Expedia for TD to provide the refund? I guess 7 (now 8) days ago.
Expedia for TD actually called me and asked which option I would like as one of my flights was cancelled by the airline. I was given an option to cancel for refund, not voucher (albeit it was the last option after a pause
), so I asked to receive the refund. It already shows up as the entire booking is cancelled on Austrian website, it still does not show as cancelled on Expedia's website. I will be calling the credit card in 7 days.
I contacted Austrian to see if they can help get the money within 7 days and got the following (somewhat expected) response:
We would like to inform you that as your reservation was created via a travel agency, we cannot handle your request. We do not provide authorizations for travel agency reservations.
Please contact the travel agency directly in order to receive further assistance.
In the event that your travel agent requires assistance, we advise them to contact Lufthansa Group Agency Helpdesk.
In a case I do not have the money refunded within a month even with the chargeback - do I submit the complaint to CTA against Austrian (that's what the credit card statement says, and they issued the tickets) or against Lufthansa? The same question if I have to file a claim in court.
Austrian is not your counterpart you have to deal with. That's Expedia, as already mentioned several times. At least not at the beginning. The charge back you have to file is also against Expedia and not Austrian, as Expedia has taken your money.
The delay of the charge back is not related to the 7 days. It may take substantially longer. It is depending on your credit card company. In addition your CR company will reimburse you the money with reservation until the dispute between the CR company and Expedia/Austrian is finally cleared.
Why do you think about bringing Lufthansa into the play? Why not going against Air Canada?