Customer Relations haven't replied yet to emails I've sent them over the past 10 days regarding the promised credit I mentioned above. I finally got through again to the right Chase credit card department, and they gave me a specific date in late April when they say they confirmed with FL I had cancelled the charge back. I have the case number in the subject line, and they've stated they would issue us a credit, so I'm presuming they and probably the entire company are still swamped.

Most of that detail isn't relevant to you but I included it in case anybody else in our situation is still monitoring the thread. Good luck on a timely response.