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Thread: Contacting Amex Travel (including CTS, PTS, IAP) for Covid-19 changes or refunds.
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Old May 10, 2020 | 3:18 pm
  #207  
mia
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Originally Posted by RichardInSF
.... Or go direct to BA somehow? ....
In general if you booked through a travel agency you need to cancel and request the refund through the agency, but the decision to refund is made by the airline, not by the agency. The BA forum helper might be able to expedite the process if you have a BA record locator, but I have no experience.

It's also worth reviewing the parallel thread in the Chase forum, because the underlying issues(agency bookings, refunds vs vouchers) are exactly the same: Chase Travel REFUND questions and experiences [Consolidated]
Last edited by mia; May 10, 2020 at 3:41 pm
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