I completely disagree with these as being justification for hate. Anybody buying a ticket now, and being 'surprised' that the connection is cancelled/reschedule, is either mischievous or stupid. Pushing airlines to liquidate all fare funds (that point 2 seems to suggest) would simply put them into bankruptcy. Most customers wouldn't see a penny. Fortunately, airlines are smarter than just bailing out. Point 3 is basically the airlines attempt to avoid the bankruptcy. I can understand people being unhappy (I'm personally more unhappy for having to sit at home the last 2 months, than from missing a fare refund ...), but I do not understand hate. The situation is objectively difficult. We need to seek ways to cope/surive, not seek victims and scapegoats. Like Often1 says, file a refund request and a chargeback, open a beer, and relax.