Originally Posted by
SK2751
I am not denying people's right to apply for refunds. I did myself. What I am disappointed about is a certain aggression against airlines. Airlines, and especially SK, have been accused of malpractice here, evil intentions, the next thing I will read is that the airlines have invented the virus to keep our money. Airlines are as much a victim as the customers, or even more in many ways.
I can understand the hate when:
1. Airlines are still actively selling flights they already know they won't be running.
2. Airlines are refusing refunds even though there is a legal obligation to.
3. Airlines are forcing vouchers onto people, even after saying yes to a refund. Two airlines sent me unsolicited vouchers several weeks after confirming a refund.