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Thread: COVID-19: refund provided as voucher (for non refundable fares)
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Old May 9, 2020, 3:11 am
  #348  
Goldorak
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Originally Posted by pboae
There's nothing normal about any of this. If the passenger is applying for a refund in their name, I have zero confidence that it's coming back to my credit card, especially when it went through an agency originally. KLM won't give any details on how these refunds will be processed.
If refund, it will go to the credit card used to pay the ticket, so your card IIRC. The passenger cannot apply for a refund to his/her CC.
But if the pax is accepting a voucher (under his/her name) then you're screwed.
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