Originally Posted by
LH757
Received EMD voucher, but was erroneously issued as non refundable for a cancelled flight:
NON REFUNDABLE NON TRANSFERABLE VALID FOR 1 YEAR ON AF KL DL VS KQ ONLY
Informed KL on the discrepancy and EMD reissued with comment:
THIS IS YOUR TRAVEL VOUCHER. VALID 12 MONTHS FOR AF/KL/DL/VS/KQ FARES*
COVID-19
Does not mention anywhere refundable after 12 months.
Any one had a similar experience?
Despite my flight being canceled by Air France, my voucher also has the NON REF restriction on the voucher. I called Air France to have it removed and they checked with POS Italy, responding to me that indeed the voucher is refundable after one year *despite* the restriction listed.
He mentioned that the voucher numbers are attached to old reservations so the details are available in their system whenever I should make the refund request 12 months later.
Given that I've already spent 1 hour on the phone with Air France (called the US number x2), is it worth HUCA to try and get another agent to remove that restriction for peace of mind while memory is fresh?