FlyerTalk Forums - View Single Post - Refund/Voucher for Reward Booking via
Old May 8, 2020, 9:47 am
Join Date: Aug 2010
Location: Naas at the weekend and FRA during the working week
Programs: EI Aer Club Concierge , BAEC Silver, Tesco clubcard
Posts: 406
Originally Posted by modularmayhem
Im in the same position, i have an EI flight booked on but it is impossible to speak to anyone at present. When i call the number on the email it goes straight to voicemail and no one returns the call.
I rang Avios today and had no trouble getting through. My flight to FAO is booked for 1 Aug. I was advised that if EI cancels flight I will receive all monies paid and the Avios points returned to my account. As flight is not officially cancelled yet if I was to cancel it I would pay the equivalent of GBP35 per ticket. Iím going to wait.

Word of warning: I cancelled 4 flights last year and I noted that the exchange rate to EUR was diabolical and basically was receiving about EUR 15 less in total than the spot rate. I complained and I was paid the correct amount.
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