Our upcoming flights were cancelled by BA this week and I called Amex Travel to start the refund process. The agent wasn't particularly forthright in saying refunds were even possible "Oh, I'll have to check what the airline's policy is on refunds as it's changing frequently" - not really changing tone when I mentioned that by law they were bound to provide a refund for a cancellation.

Once she confirmed the refund was possible she said it was submitted, but would take 8-10 weeks to process. Reading above -- should I be pressuring them after 7 days under EC261?
I'm not strapped for cash but it does seem ridiculous to wait >2 months for a refund. I've read elsewhere that Amex / Amex Travel's answer to chargebacks is lacking.

With a booking made direct with BA, the refund was on my card about 48hrs after it was confirmed by the airline in writing. Shortly after I spoke to them, I got an email of a 'refund receipt' so I assume all is in hand.