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Thread: Refund from TA taking longer than 2 months!
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Old May 8, 2020 | 3:51 am
  #5  
Abstract1
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Join Date: Jun 2006
Location: Finland
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Originally Posted by KARFA
Nice guide ens100

The only thing I would add is after you have created the dispute there is a facility to upload documents and I would recommend using it. On mine I have done a brief one page timeline summary (when the flight was cancelled, when I requested a refund etc) and copies of a few relevant emails, concluding with the fact they are well over the 7 day limit for refunds which they are obliged to do under Art 8 EC261. I think it is worth 5/10 mins to do this to show some evidence and just to help tip things in your favour.

Thanks Karfa for all this info. It’s very tricky though because I use these guys often and obviously it’s going to cause issues. But of course my worry is they are just not planning on giving the money back! Tough call.
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