Originally Posted by
Beano
Still being rejected for refund by Airnz with the reason being the Airnz legal team is awaiting clarification of the NZ2 flight to London is covered under the regulation.
Has every reply from DOT received for NZ2 -lax-lhr said Airnz must refund and the DOT have replied to everyone ? (within say three/four weeks?)
(Complaint made to Department of Transport late April)
Our friends are in the same boat for NZ2. They got a reply from DOT saying they have forwarded the complaint to NZ and asked NZ to respond to customer and include DOT. The email from DOT did not say outright what NZ is obligated to do but I think the email request from DOT to NZ direct has different content around NZ obligations. NZ have 30 days to acknowledge and 60 to respond as per DOTs request.
I think they will now seriously be looking at the NZ2/1 route and seeing what if any outs they have. I'm expecting my friends to be getting a email from NZ anytime soon. I thought NZ may have responded by now TBH. Fingers cross for NZ finally budging.