Originally Posted by
nock
I guess try and fail. Then file a credit card/DOT dispute and let the major banking companies sort it out.
I would start with DOT.
Keep it simple.
"My flight AC1234 was cancelled, and Air Canada refuses to give me a refund, only offering travel credits, in violation of the April 3 ENFORCEMENT NOTICE REGARDING REFUNDS BY CARRIERS GIVEN THE UNPRECEDENTED IMPACT OF THE COVID-19 PUBLIC HEALTH EMERGENCY ON AIR TRAVEL."
I was wrong. The enforcement notice was already issued. I don't remember what the next step is, because it's not nearly as common.
AC will have to reply to both you and the DOT explaining why they have violated the enforcement notice. And "it only came out yesterday" no longer works.
That being said, this is only for flights to, from, and maybe? through the US.
I do not know the procedure for Europe, as I've never actually had an eligible issue on an EU carrier or flight departing the EU.