You and me both. This is the platinum perk that I use/enjoy the most and I have never been denied a room at a hotel when I have booked online. A couple of times I had to change reservation dates and phoning the platinum # I got the changes to the dates I wanted in cases where the hotel was sold out. ^

There is a city-wide event (convention) in BWI next week and I had no problem getting a room on-line with my status.