Originally Posted by
rasheed
I think there is just less in-person, physical, self-service card behavior for AmEx to convert. I have also seen AmEx a more useful card for the CNP market (corporate purchases, online invoices, in-app purchases) and concierge-like use (not consumer-oriented/positioned POS). Physical, self-service use of the card (which is usually the only way you see tap done) did not seem to be a common event.
It's not unheard of for cashiers at counter service restaurants to tap for customers (in fact, that happened once recently before the lockdowns happened). That said, that doesn't seem to be commonly happening yet, probably because many are still assuming that cards don't support contactless and/or want to ensure tipping is still an option (due to tip adjust technically being forbidden with contactless on MC).