Rec'd this email on 2Apr but submitted/requested via agent working from home about a week prior - We’ve received your request for a cancellation and refund.
Due to the current situation, we’re handling a large numbers of requests. This means that handling times are longer than normal. Please bear with us and kindly wait for us to get back to you — we’ll take care of your request as soon as we can!
Thanks for your understanding. Naturally, if you’ve already received your refund, you can ignore this message.
Best regards, SAS

Still awaiting my refund on two tickets a month later. As I know they are backlogged I am still waiting. My original flight was EWR-ARN which was cancelled.