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Old May 5, 2020 | 5:03 pm
  #8  
tangoll
All eyes on you!
20 Years on Site
 
Join Date: Apr 2003
Location: Hong Kong
Posts: 622
Quick update: 1. I've filed claims with Bank for chargeback and with insurance company for claim due to cancellation and theft of monies. Both under investigation. 2. AA has replied that ticket purchased was a "bulk fare" and thus refund was applied for by Expedia and has been paid to Expedia. I have contested this that there was never any indication of Expedia being reseller, that I never instructed Expedia to cancel the booking, and that AA has viewed me as the passenger with direct contact, and to advise flight's cancellation. I have filed complaint with US DOT.

3. Expedia initially claimed AA's policy is for voucher/credit only for future flight, and has now acknowledged that I am due a refund, which would take 8 - 12 weeks to process to my original form of payment. 4. I have contested this that AA has claimed refund has been passed to Expedia, and I have given Expedia one week to process refund to me; otherwise I will file charge with police against Expedia, its directors and staff for theft and fraudulent claims.

And this is where we stand at the moment. If refund is properly processed, I will withdraw my claims with Bank and insurance company, or to claim only for actual direct loss I may suffer.
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