Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,182
Standard practice...
The franchisee wants to save money and thinks they can get away with it for awhile by blaming a new "corporate policy". Only a few guests will get on their phones immediately to confirm with customer service. Eventually the hotel chain will give the franchisee a good kicking for ignoring brand and loyalty programme standards...