Originally Posted by
braiden9
I did a chargeback against TravelUp in early April using Amex and it was successful. All I said was that goods were not delivered, this was for a cancelled flight. Seems I was lucky to get in early.
I did a chargeback in March and Amex applied the credit to my account. TravelUp have since responded and Amex have reversed the credit. This is likely the case for you too when TravelUp get around to responding as it seems they are fighting all chargebacks.
I've replied to Amex showing the original T&Cs that I agreed to which doesn't reference an admin fee. Let's see what Amex says.