Originally Posted by MSerforfun

I would not send my passport to these guys for routine services. You run the risk of them losing your paper work including your old passport.

My app has been stuck since February 25th. i called a number of times and they have not been able to give me a answer. The call center did not appear to be in the same place where the passport is processed and now my concern is what happened to my old passport.

Stay away from them unless, just like they said, it's a life or death situation.