Originally Posted by Concorde2

I disagree, the way we are treated by our employer has nothing to do with the customer. Without them we wouldn’t be here regardless of contract.

A lot has happened over the years, but I still try hard to be genuine and human, it’s harder to do the reverse and I think anybody who doesn’t treat others well because of their employer should be ashamed of themselves. It’s about being human, nice, and channelling your annoyance at the company in the right way.