Originally Posted by
joequimby
The T&Cs provided to Amex (and included in my letter) are their revised ones and not what I (and probably many others) signed up for.
Have tried to re-open the dispute online but it says to call us, so on hold now....
I'm quite peeved now. Changing the T&Cs is reprehensible behaviour and I certainly will be devoting my efforts to fight this.
I urge anyone that booked with these clowns to not back down.
That’s not just reprehensible that appears to be attempted fraud. I’d report them to Action Fraud and let AmEx know that’s what you’re doing.