Originally Posted by ottiehund

I had NZ2/NZ2 refunded this week, PE global sale fare, (after 5 requests, and numerous excuses) and then made a complaint to DoT and initiated a cr card chargeback, so not sure what instigated it, but I received refund email out of the blue and 2 days later the credit was showing on my Visa statement.

FWIW, I also had a J class Europe booking, that was a refundable fare, refunded the week before. That was via Asia rather than US but it still took 4 requests to get refunded, despite that one being clear cut.