Originally Posted by peteremcc

So, I had a certificate attached to a booking that needed to be delayed

Hotel had gone up in category since making the booking.

Reservation phone people said they wouldn't be able to attach the certificate to the new booking.

I said I understood that is the normally policy, but surely in a situation like this, they could figure something out, seems odd that while every other industry in the world is trying to encourage people to reschedule bookings, Marriott is forcing me to cancel instead, etc.

Got no-where. Told multiple times, nothing we can do.

In the end I gave up, but then on the off chance, I emailed the hotel directly.

I figured it's mostly in their interest that the stay doesn't get cancelled, as if I cancel rather than rebook, I'll inevitably end up using the voucher at a different hotel.

The hotel emailed back within an hour saying they'd changed it, I received a new reservation confirmation, and on the website the booking says there's a certificate attached, which seems promising.

Anything I can do (or ask them to check) to make sure it has actually "worked" and avoid showing up at the hotel and have them tell me, sorry your certificate isn't valid, please pay our ridiculous last-minute cash rate?