My ticket was not a flex, but I couldn't find a separate thread for it.
I requested my refund on March 20th, and finally got an email April 30th to say it had been approved.
Still awaiting the money on my card though.
Good luck everyone.
UPDATE - money on my card May 2nd. Excellent.
Last edited by FT01; May 2, 2020 at 1:13 am