Originally Posted by
kjrailfan
I had DFW-FLL on 4/24 and FLL-DFW on 5/3 that were booked in November on Economy Web Special Awards. I called tonight (4/21) to cancel both legs, and the agent quickly said they would wave the redeposit fee. She cancelled, redeposited the miles, waived the fees, and also returned the $11.20 per locator to me.
I did not cancel beforehand online - I was on the phone less than 4 minutes with the very helpful agent. Sad to cancel the trip but pleased with the quick refund experience.
I cancelled online (DCA-TPA in May) and then called. All I said was that I wanted to get my miles reinstated. She did that (with no redeposit fee) and voluntarily refunded my $11.20 as well.