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Thread: COVID-19 and Lift Pink via Sapphire Reserve
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Old Apr 30, 2020 | 9:26 am
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Eastbay1K
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Originally Posted by Dr Jabadski
Datapoint: I contacted Lyft, mentioned that all other hotel and airline loyalty programs are making concessions and offering extensions due to COVID-19 and asked if I could temporarily suspend my 12 months of Lyft Pink membership and still receive 12 total (but interrupted) months of membership.

Their reply: Terrible reply and terrible customer service. Tell me exactly what I know and wrote and also withhold gracious and generous customer service.
https://www.businessinsider.com/lyft...navirus-2020-4

The bot that replied was probably fired, too. Not the "best week ever" to receive a coherent business-strategy reply from Lyft.
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