Originally Posted by
LondonElite
Just to be clear, you booked a BA Holidays package that included the hotel, rather than booking the hotel separately? If you booked the hotel yourself, separately, BA will not refund that and you must deal with your travel insurance provider.
It is a BA Holidays package including the hotel, yes, but thus with a non-refundable room and now some of the flights canceled.
I never would expect any payment for bookings not done via BA btw.