Datapoint: I contacted Lyft, mentioned that all other hotel and airline loyalty programs are making concessions and offering extensions due to COVID-19 and asked if I could temporarily suspend my 12 months of Lyft Pink membership and still receive 12 total (but interrupted) months of membership.
Their reply:
Since you qualified for 12 free months of Lyft Pink through Chase credit card rewards, you are not currently paying for your membership. Since you are still in your 12 free months of Lyft Pink, you aren't able to pause your membership and we do not have plans to extend the 12 free months.
After your 12 free months have ended, you can choose to continue your membership at $19.99/month. You will not automatically be charged.
If you choose to end your free membership early, you can go to 'Settings' → 'Lyft Pink' and tap 'Cancel'. Learn more about Lyft Pink.
I understand that this may be disappointing. Please know that we will always strive to solve every question to the best of our ability. Please let me know if you have any additional questions.
All The Best
Terrible reply and terrible customer service. Tell me exactly what I know and wrote and also withhold gracious and generous customer service.