Originally Posted by
ClanJ
If on one PNR then maybe the NZ1/NZ1 comes into play as it leaves from LHR thus under EU Regs.
Same PNR and the EU regs would not apply to outgoing AKL-LHR, another friend has been trying on the same route and as far as they have got is NZ splitting the ticket and giving refund for LHR-AKL (for $150 fee) but only credit for the AKL-LHR, thats still a work in progress