Originally Posted by ClanJ

Yes have read right thru the policy. At the end of the day AIRNZ says NZ6/NZ2 combo qualifies for refund under DOT irrespective of ticket type.thus they will process refunds. They say the NZ2/NZ2 combo does not and last night the excuse given was the ticket was purchased outside the US. Also they cancelled the flight 6 months out not me, while not likely the flying landscape could have changed by then.

Can't be bothered with them anymore so have filed a DOT and will wait the outcome of that.