Originally Posted by
sbiddle
I assume you have read their full policy and understand it? If you haven't I suggest you do - it's posted on one of the other threads here but there are about 6-7 on the go at present all pretty much discussing the same issues.
Yes have read right thru the policy. At the end of the day AIRNZ says NZ6/NZ2 combo qualifies for refund under DOT irrespective of ticket type.thus they will process refunds. They say the NZ2/NZ2 combo does not and last night the excuse given was the ticket was purchased outside the US. Also they cancelled the flight 6 months out not me, while not likely the flying landscape could have changed by then.
Can't be bothered with them anymore so have filed a DOT and will wait the outcome of that.