Originally Posted by
Fabo.sk
Sooo... you actually have your money back? If so, what is your concern?
No, the money is not back, it is temporary credits that may be reversed if KLM rejects the chargeback. If KLM rejects the chargeback, the chargeback is reversed as of the date of the original charges and it appears as an outstanding balance that was due from that date but unpaid and interest is charged at 19.99%/year which would immediately levy that interest rate from the date of the original charges in January until the next payment date and the whole credit card's outstanding balance must be paid to avoid continuing interest being levied. If KLM successfully rejects the chargeback, my wife has one appeal available and the whole process may take approximately 100 days.
Here is one of the two chargeback emails my wife received with the personal information X'd out.
"Subject: Credit Card Number Ending in XXXX
Recently, you asked us about the transaction billed to your CIBC credit card account for $XXX.xx by KLM AIRLINE XXXXXXXXXXX, on XXXXXXX, 2020. We've begun our investigation.
Temporary credit given while investigating
Based on the information you have provided, we have applied a temporary credit of $XXX.xx to your account. You will see it on your next statement. In addition, we will also reverse any applicable interest charges related to the disputed amount.
What happens next?
Credit card disputes can take up to 100 days to resolve with the merchant's bank, and we appreciate your patience. If the merchant provides us with evidence that the transaction is valid, we will send you a copy of this documentation. We will then have to re-debit your credit card account for the amount of the transaction plus any applicable interest charges. This amount will appear as an amount owing on your next statement.
For more information
It is always a good idea to keep an eye on your credit card purchases. To learn more about what to do for a transaction that you do not believe is valid, or for information about disputed transactions, please visit our website at www.xxxxxxxxxxxxxxxxxx.
We're always here to help
Thank you for your patience while we investigate this matter for you..."