Originally Posted by
fifty_two
ok thanks , but a mail would be better , in case they will contest the chargeback .
also on which basis did you calculated the amount to be returned for a booking that was partially refunded ???? assuming you had your whole trip under single booking , if the entire journey was cancelled and refunded , ok fine , but flight prices are not 50/50
The flights are one booking, the original charge for the booking was split into two by KLM, one for my wife’s tickets and one for my tickets. The chargeback by the credit card company was for both payments. As you stated, the original booking was for a complete return flight trip for both of us. The rebooked flight that KLM automatically made, which can’t be taken because we are not in the Netherlands, is fraudulent on the part of KLM. I have a copy of the requests for assistance and KLM’s responses saved to provide if the credit card company needs proof of the request for assistance. I also have a phone company call record of the KLM phone number that was called before the Facebook request for assistance was initiated.