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Old Apr 29, 2020 | 2:50 am
  #120  
garykung
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Originally Posted by kiwicyclo
Interesting instruction to AIR NZ from DOT
DOT does not deal with typical customer service issue. Therefore, the complaint is screened to determine jurisdiction first. If this falls within DOT's jurisdiction, then DOT can order for the response.

But again - the response will mostly mention that the airline has reached a amicable solution with the complainant and the matter in question has been resolved. This is to avoid accept any liabilities.
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