Air NZ Refund Communications - Positive
US Department of Transport clarification
Air New Zealand wishes to provide some clarity regarding refunds in accordance with the US Department of Transport regulations for passengers impacted by cancelled flights to/from/within the USA.
US DoT regulations state that all passengers on cancelled flights are permitted a full refund of their airfare with no penalty. A credit can be offered in lieu of a refund if acceptable to the customer.
For customers who
request a refund, please offer them the option of holding the value of their ticket in credit & taking up the Airpoints offer outlined below.
However, if a refund is still the preferred option, please refund through the normal process, no authority is required.
Please continue to refer to xxxxxxxx.co.nz for the most up to date Covid-19 flexibility policy outlining options for your customers.
Airpoints Dollars incentive when entitled to a refund
As an incentive for customers who are entitled to a refund to hold any Air New Zealand ticket (086 ticket stock) in credit rather than refund, the following Airpoints incentive can be offered to hold the total value of their ticket in credit.
Route
Airpoints Dollars, per person, per one way journey
Domestic
APD 15
Tasman including PER
APD 25
Islands including HNL, PPT and DPS
APD 25
All other international
APD 75
To take up this offer please contact xxxxxx xxxxxx xxxxxx with your customers details including their Airpoints number. If your customer is not an Airpoints member, they are able to join free of charge
The Airpoints Dollar incentive will not be applied retrospectively. The incentive can however be offered for bookings already held in credit where a customer now wishes to obtain a refund.
Please note the above Airpoints offer is not applicable for existing or new group bookings. For any Groups enquires please contact Air New Zealand’s Group Sales team at . . . . .
Last edited by kiwicyclo; Apr 28, 2020 at 10:38 pm
Reason: removed some identifiers