Originally Posted by
mozilla
I agree with LondonElite that we probably, most likely even, don't know the full picture, and I would love it if LondonElite could share some of the other true FlyerTalk constants.
However, there should be a way for any customer to at least be able to obtain the reasoning that led to a particular decision to his disadvantage, as there is always a possibility that the reasoning was made in error. Like a FOIA, but for corps. Privacy data requests have been mentioned above, but IME these only result in a handful of the information that a corp has about you, and how are you ever going to prove they know more?
If corps keep hiding behind their "fraud departments," governments around the world will start doing this for them, and it would be much worse (for the corps) vs. if they would it themselves.
Just go to the AA or UA forums where you'll find the Account closed/Fraud/Locked threads. They are endlessly long but you read the same story over and over again. "I didn't do ANYTHING wrong," followed by loads of FT old-timers saying "yeah, sure." Eventually about fifteen or more posts in you get a revelation "well, I might have donated some miles to a friend, who gave me a bottle of Screaming Eagle in exchange. But no one knew about it."
I'm not saying everyone does this, but it is very common in these threads.