Originally Posted by frequent flyer007

Been successful in securing my full refund for flights to and from the USA from the deceitful AirNZ today.
Everyone who is struggling please complain to US Department of Transportation. Its a very simple, easy form and a real person with a real email address will respond and confirm that you are indeed due a refund.
Additionally, when they have enough complaints the US DoT will take enforcement action against AirNZ.
Once you have that email from US DoT, AirNZ someone seems to find the policy that they can indeed provide you with a refund.
Good luck, stay safe and contact US DoT and look forward to your full refund from Air NZ. Accept nothing less! After all, who knows if they will still be around when you want to use your credit!