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Thread: IHG removed points from my account without notice
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Old Apr 26, 2020, 2:18 pm
  #3  
UKtravelbear
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Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
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Originally Posted by FlightorFight
Beware, IHG can unilaterally remove points from your account without your knowledge or approval.

Who analyzes their account activity regularly? Not me, but just happened to check something and noticed a redemption entry I didn't make nor authorize. After a week of investigation, IHG finally reversed the transaction. Apparently, a hotel I stayed last year on redemption didn't think I was charged for redemption and had IHG redeem points for 1 night.
Mistakes do happen. The hotel charged you twice in error - which is what this is and nothing more nefarious - and it was resolved.
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