EDIT: I'm sorry: I completely misread the post

this isn't about Air NZ, it's about Ovago.
Airlines are trying to process refunds as fast as they can, none of them have the capacity right now to meet the current guidelines for laws like DOT though which is why there are significant delays to say the least for refunds (
https://www.independent.co.uk/travel...-a9482336.html)
I have zero idea about the third party travel agencies. They have done many shady things in the past, so I don't trust them with a ten-foot-poll.