Originally Posted by
k374
Pretty deplorable to be still selling tickets on the LAX-LHR sector and not cancelling it right away when they have every intention NOT to operate that flight. NZ is being less than transparent and in my eyes pretty deceitful towards their customers as well. When the airline has full knowledge that they no longer intend to provide those services why are they trying to wait to see if the customer will cancel first? Surely we know this game that they are trying to play.
This does not matter for US DOT refundability. "Live" is not an operative term. Either a specific flight is scheduled to operate or it has been cancelled. There is nothing inbetween.
If the specific flight is still scheduled, then the refund rule does not apply. Simply wait until the flight is cancelled and then request your refund.