I booked a flight to Europe through Ovago on NZ. Now that flight is cancelled. I have not approached Ovago about the cancellation as it was just officially announced by the airline today. The flight is in late August so I will just wait. However Ovago's policy is stating that refunds take 6 months to process.

https://ovago.com/exchange-refund-request

Text: In case of refunds, currently, these take up to 6 months to be processed, if granted.

My question - per DOT guidelines I thought refunds have to be processed within 7 days. Given the current situation I wouldn't mind waiting upto 6 weeks for a refund but 6 months sounds ridiculous to process a refund. What are the legal responsibilities here?