Originally Posted by
ClanJ
Even thought the LAX/LHR section of the ticket is no longer operating the ticket remains live and any changes or cancellation will incur the normal fees.
Pretty deplorable to be still selling tickets on the LAX-LHR sector and not cancelling it right away when they have every intention NOT to operate that flight. NZ is being less than transparent and in my eyes pretty deceitful towards their customers as well. When the airline has full knowledge that they no longer intend to provide those services why are they trying to wait to see if the customer will cancel first? Surely we know this game that they are trying to play.