Originally Posted by
Nickensc
I am very dissatisfied with the service I received, from both Quality Inn of Sumter as well as the choice help center. It is sad that I had to wait since Feb 14th for someone to say my paperwork is not valid when I was told time after time i was double charged and should fall off in a week. Here it is 2 months later. For all this trouble I would like to request the FULL refund. Both charges. I come here all the time and I HAVE never been through so much BULL! I was very patient with both parties, If this matter is not taken care of I will just have to keep going up until something is done! $117.02 is what I would like refunded. I don't feel this hotel service is worth me coming back. I know it may not hurt the company from one person, but I have no problem informing people of how terrible the MANAGER is! I have never been so pissed in my life for people to try to make me out to be the bad person!
Our sincerest apologies for the delayed reply to your message. If you still need assistance, my team would be happy to take a look. When you have a moment, please send us a private message with your stay information. Please include the name on the reservation, confirmation number, date of arrival, and hotel address. Thank you for bringing this to our attention. Hope to hear from you soon! -Taylor