Originally Posted by Craciun

Nope. When I canceled my flight I got a cancelation email confirmation that didn't include any costs breakdown. I then completed the ba.com/receipt form requesting a full breakdown for my booking.
I got it after one month, but it doesn't mention the refund. It's basically the original receipt. This is so frustrating as their CS claims they can't help and I want to submit my claim with the insurance company asap so any input much appreciated. Thanks for your time