Yep you would think so reading the article but not my experience when I rang to ask for a refund. 3 mins to get thru asked for refund for AKL/LAX/LHR in Oct on NZ2, on hold for 10 mins, told credit only option, supervisor please 2 mins quite a long discussion with the following learned:

NZ6/NZ2 qualifies for refund under DOT and will be fully refunded now.
NZ2/NZ2 does not as a point to point ? can't really see the difference, really a thin straw between the two.

Even thought the LAX/LHR section of the ticket is no longer operating the ticket remains live and any changes or cancellation will incur the normal fees.

The ticket will remain live until cancelled which is unlikely till very close to the date of the flight. Policy on this changes daily so probably best leave it as it is.

As about policy and redemption of credits told not really any so became a non starter for me as don't do things that I no nothing about.

So in short have a live ticket, partly cancelled, but not fully cancelled, AIRNZ has my money for few more months. Cannot do a DOT or chargeback as do not have an actual cancellation to do so. Game, set, match to NZ

I really did feel sorry for the front line staff who to me seemed tired, under stress and having to implement policy that they do not agree with, while the puppet masters sit in thier ivory towers. Greg Foran needs to spend sometime on the phones to get perspective. Policy seems to be on the hoof with no real thought to 1,2,3 order effects, customer loyalty and plain common sense. IMHO Govt needs to get real grip and give poor AIRNZ real timelines to get the internal network fired up as the virus is now well contained and very low risk.