Originally Posted by
Sunny Day
We weren't thinking clearly and my wife just started the online insurance claim process yesterday - submitted the documentations etc. It could take a while for them to get to it. Should we contact them and cancel the claim and tell them we are going the charge back route first?
I don't know if you have to cancel the claim, but it seems wise to contact them and let them know the situation. Whether they cancel it or put it on hold or something like that, perhaps leave it up to them. But probably better to be transparent so that no one accuses you of trying to commit insurance fraud.