FlyerTalk Forums - View Single Post - Approach to summer trip? Cancel for credit by April 30 or wait? (Extended to 31 May)

Apr 23, 2020, 12:47 pm

#14

temple

Join Date: Nov 2006

Posts: 26

Quote:

Originally Posted by Often1

You are absolutely due a refund. Both under UA's COC and under DOT rules. You may be offered a voucher or a reroute, but have no obligation to accept either. Just be polite but firm. If it were to come to it (it won't), this is an easy chargeback, so just go ahead and ask for the refund.

I called them and was told the 6 hour window only applies to refundable flights. Is this correct? If not then how can one escalate?

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